Privacy Policy

Identity of the Data Controller

Global Trazos (hereinafter "the Company," "we," or "us") is the data controller responsible for the personal information collected through this website, globaltrazosco.com. Our registered address is Cra. 65 #78-54 Oficina 101, Riomar, Barranquilla, Atlántico, Colombia. You may contact us at info@globaltrazosco.com or by telephone at +57 310 632 6492.

This Privacy Policy governs the collection, processing, storage, and use of personal data in accordance with Law 1581 of 2012 (Habeas Data Law) and Regulatory Decree 1377 of 2013, which constitute the primary personal data protection framework in Colombia.

Information We Collect

We collect personal information only when you voluntarily provide it to us. The categories of information we may collect include:

• Contact information: full name, email address, and any additional information you include in your message through our contact form.
• Communication records: the content of messages you send us and our responses.
• Technical data: information automatically collected when you visit our website, including IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs. This data is collected through cookies and similar technologies as described in our Cookie Policy.
• Preference data: your cookie consent choices and language preferences.

We do not collect sensitive personal data as defined under Colombian law (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) and we do not request such information through any form or channel on this website.

Purposes of Data Processing

The personal information you provide is processed for the following purposes:

• To respond to inquiries submitted through our contact form and to maintain communication with you regarding your inquiry.
• To provide information about our educational programs and services as requested.
• To improve the usability and content of our website based on aggregate usage patterns.
• To comply with legal obligations applicable under Colombian law.
• To maintain records of communications for quality and operational purposes.

We do not use your personal data for automated decision-making, profiling, or any purpose other than those stated above without obtaining your prior explicit consent.

Legal Basis for Processing

Under Law 1581 of 2012, we process your personal data on the following legal bases:

• Your consent, provided when you submit our contact form and accept the privacy checkbox.
• The legitimate interest of the Company in responding to communications directed to us and in maintaining operational records.
• Compliance with legal obligations applicable to our organization under Colombian law.

Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Specifically:

• Contact form submissions and related correspondence are retained for up to two years from the date of the last communication.
• Technical data collected through cookies is retained for the period specified in our Cookie Policy.
• Records required for compliance with Colombian legal obligations are retained for the periods specified by applicable law.

After the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be associated with any individual.

Sharing of Personal Data

We do not sell, rent, or trade your personal information to third parties. We may share your data in the following limited circumstances:

• With service providers who assist us in operating this website and delivering our services, subject to contractual obligations of confidentiality and data protection.
• With competent authorities when required by law, court order, or other legal process applicable in Colombia.
• In the event of a corporate restructuring, merger, or acquisition, in which case data protection obligations will be transferred to the successor entity.

Any international transfers of personal data, where applicable, will be conducted in accordance with the requirements of Colombian data protection law, including the adoption of appropriate safeguards.

Your Rights as a Data Subject

Under Law 1581 of 2012, you have the following rights regarding your personal data:

• Right to know, update, and rectify your personal information.
• Right to request proof of the authorization granted for processing your data.
• Right to be informed, upon request, of the use we have made of your personal data.
• Right to submit complaints to the Superintendencia de Industria y Comercio (SIC) for alleged violations of data protection law.
• Right to revoke your authorization and request deletion of your data when the processing does not comply with constitutional or legal principles, rights, and guarantees.
• Right to access your personal data free of charge at least once per calendar month and whenever there are material changes to the Privacy Policy.

To exercise any of these rights, please contact us at info@globaltrazosco.com. We will respond within the timeframe established by Colombian law.

Security Measures

We implement technical and organizational measures appropriate to the nature of the personal data we process and the risks associated with its processing. These measures include access controls, encrypted data transmission via HTTPS, and regular review of our security practices.

While we take reasonable precautions, no method of electronic transmission or storage is entirely secure. We cannot guarantee the absolute security of any information transmitted to or from this website.

Cookies and Tracking Technologies

This website uses cookies and similar technologies. Detailed information about the cookies we use, their purposes, and how to manage your preferences is provided in our Cookie Policy, accessible from the footer of every page.

Children's Privacy

Our website and services are directed at adults. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected data from a minor without appropriate parental or guardian consent, we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational circumstances. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

Contact and Complaints

For questions, concerns, or requests related to your personal data, please contact our data protection contact point:

• Email: info@globaltrazosco.com
• Phone: +57 310 632 6492
• Address: Cra. 65 #78-54 Oficina 101, Riomar, Barranquilla, Atlántico, Colombia

If you believe your data protection rights have been violated, you may also file a complaint with the Superintendencia de Industria y Comercio (SIC), the Colombian supervisory authority for personal data protection, at www.sic.gov.co.